ViPcom helps your organization unlock the promise and potential of exceptional
customer service
Talkdesk CX Cloud™ is an automation-first customer experience solution that optimizes our customers’ most critical customer
service processes. It includes Talkdesk AI and a full set of enterprise-level, integrated, CX applications for customer self-service,
omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics to align and drive
CX winning behaviors across your organization.
Industry innovator
We’re innovating a better way to
improve customer experience.
We don’t just value our customers,
we obsess over them.
We lead by example and are
acknowledged globally for
our effort.
Our platform is cloud-native and
purpose-built to enable automation
and intelligent decision-making.
With over 50% of Talkdesk
employees in R&D, we deliver
continuous innovation.
Customer-obsessed
We don’t just value our customers,we obsess over them.
Our industry reputation for “white
glove” support means that we’re
a business partner dedicated to
the success of our customers.
And they love us for it. We have
a 95% CSAT rating in addition to
top ratings on customer review
sites such as G2, AppExchange,
and Gartner Peer Insights.
Global leader
We lead by example and are
acknowledged globally for
our effort.
We’re recognized as a leader in
Gartner’s 2021 Contact Center as
a Service (CCaaS) Magic Quadrant,
one of only three vendors in the
leader quadrant for the second
consective year. We’re a leader in
the 2020 Forrester Wave for CCaaS
and we’re #17 on the 2021 Forbes
Cloud 100.
Let’s work together on your project